Who should attend: People who write proposals, reports, memos, meeting minutes, feasibility studies, technical requirements, letters, and email.

What you will learn: How to write busi ness documents in less time with greater ease.

We all need to write in our work, but many find it a burdensome task. Learn simple techniques to write clear, concise, compelling material in less time. The course includes examples and tools for better writing.

Topics include:

- Recognizing good writing
- Setting goals
- Audience analysis: Who reads it makes a difference!
- How to manage your writing time
- Start-up strategies: Avoiding writer's block
- Organizing the information
- First drafts, second drafts, nth drafts: Theory and practice
- Editing: A 5-step checklist
- Tips for common formats
- Meeting minutes
- Getting action
- Email as an art form
- Documentation and instructions

Maurita Plouff is a technologist, manager, and teacher, and has been translating between technical and non-technical audiences since her first post in 1972 as a physics laboratory research assistant. She started her consulting business, Expert Innovations, to solve business problems through creative application of technology and common-sense management. An accomplished speaker, she is known for her ability to avoid inducing the "glassy-eyed stare".

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