Who should attend: System integrators, firewall support staff and managers, security managers, and other interested parties. Exper tise running a firewall or a previous class on firewalls is strongly recommended.

What you will learn: Firewall troubleshooting and problem-solving techniques and tools.

Now that your firewall is installed (perhaps by someone else), how do you deal with the problems that will almost certainly come up? This tutorial focuses on the tools and techniques used to solve the most typical problems that occur after the installer has left.

Troubleshooting and problem-solving topics include:

- DNS
- Sendmail
- Routing, subnetting, and load sharing
- Access lists
- Logging and reporting
- VPNs
- Authentication
- Operating systems problems

This tutorial will cover the symptoms associated with each problem area, how to isolate a problem, and the solution. We will discuss which techniques to try when there is abnormal behavior. You will take with you the tools necessary to increase your problem-solving capabilities with regard to your firewall.

Char Sample is a manager at Price Waterhouse and has installed over 150 firewalls. She has experience with Gauntlet, Eagle, PIX, Firewal1-1, and spent over 3 years supporting Gauntlet Internet Firewall. Char is one of the original five engineers assigned to the FWTK/Gauntlet project.

Mark Teicher is a senior consultant for Price Waterhouse's Enterprise Security Solutions Group, and has installed over 150 firewalls. He has experience with Gauntlet, Eagle, PIX, Livingston Firewall IRX, and Firewall-1, and was a Livingston Firewall IRX development engineer. He has over 25 years of industry experience.

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