This section provides the questionnaires from RUST’s
usability study.
The participant is given a post-task questionnaire for each
task in the session. Each questionnaire has a set of questions
to answer if the participant completed the task and a set of
questions to answer if they chose not to complete the
task.
If you decided to complete the task, please answer the
following questions:
- Please mark the most accurate description of your
experience with this task:
- I knew what to do right away.
- After a moment I knew what to do.
- After a few minutes I knew what to do.
- I completed the task, but I’m not sure I did it
correctly.
- Something was unclear about the task and I
was unable to figure out what to do.
- Additional comments: (eg: about the task, email,
website, an explanation of your previous answer)
If you decided NOT to complete the task, please answer the
following questions:
- What contributed to your decision to not complete
the task?
- Additional comments: (eg: about the task, email,
website, an explanation of your previous answer)
- When a site asks you for sensitive personal
information (eg: account information, passwords,
social security number), which of the following do
you check to ensure you’re giving your information
to a valid website? ( When you think you’re on your
bank’s website, how do you know that you aren’t on
another site?)
Check all the apply:
- Look for the lock icon
- Check the url in the address bar
- Check the certificate of the page
- Look at the information on the page (the
images, the text, or the brand name)
- Look for the security or privacy policy
- Wait for personalized image or text to be
displayed (not available on all websites)
- Other, please specify.
- What do you typically do when you receive an email
that provides you with a link and asks you to go to the
website and sign into your account, to either update
your account or verify a transaction?
Check all the apply:
- Click on the link to follow the instructions
- Type the url into the address bar to follow the
instructions
- Go to the site using a bookmark to follow the
instructions
- Delete the email
- I don’t receive emails like this
- Other, please specify
The goal of the technology evaluated in this study is to give
the user a better way of knowing they are on the correct
site. During the study you should have also received an
email with instructions on how to correctly use Name of
technology.
Technology : Brief description of technology and how it
should work, similar to the instructional email.
Please refer back to the above description as needed for
the remaining questions. If anything is unclear, please ask
questions.
- Prior to reading the instructional email:
- Was it noticeable that the technology was in
place? If so, what was noticeable?
- Did the technology make it clear how it should
be used? If so, please describe.
- Imagine you were required to use technology each time
you signed in to a financial institution’s website. Choose
one of the following to describe your feeling about the
amount of time it requires:
- Not enough
- Slightly too little
- The perfect amount
- Slightly too much, but reasonable
- Way too much
- Comments:
- Choose one of the following to describe how often you
would remember to follow the process closely:
- Never
- When I was about to do something important
- Most of the time
- Every time
- Comments:
- Choose one of the following to describe your overall
impression of technology:
- The information it provides is useful, and it
seems necessary.
- The information it provides appears useful,
but I’m not sure it’s necessary
- The information it provides does not appear
useful.
- The information it provides is not useful to me
at all.
- Other, please explain.
- Comments