Technical Sessions    Wednesday, Nov. 10 | Thursday, Nov. 11 | Friday, Nov. 12 | All in one file All Technical Sessions will be held in the Washington State Convention & Trade Center, Level 6. Wednesday, November 10     9:00am - 10:30am   Opening Remarks & Keynote - Rooms 6A & 6B Getting the Space Shuttle Ready to Fly Joe Ruga, IBM Global Services Division at Boeing North American Joe is the lead of the engineering computing center for design, analysis, and support of each shuttle flight. He will discuss the ins and outs of system administration for the space shuttle--a very large production environment. 10:30am - 11:00am   Break 11:00am - 12:30pm REFEREED PAPERS Room 6A Using Electronic Mail Session Chair: Josh Simon, Collective Technologies ssmail: Opportunistic Encryption in Sendmail Damian Bentley, Australian National University; Greg Rose, QUALCOMM Australia; Tara Whalen, Communications Research Centre Canada MJDLM: Majordomo based Distribution List Management Vincent D. Skahan, Jr. and Robert Katz, The Boeing Company RedAlert: A Scalable System for Application Monitoring Eric Sorenson, Explosive Networking; Strata Rose Chalup, VirtualNet INVITED TALKS Room 6B Deep Space BIND Paul Vixie, Internet Software Consortium After having been relatively stable and reliable for about fifteen years, DNS is undergoing its inevitable rototilling, and BIND with it. It's time for the world to learn what to expect from BIND-9 and EDNS. PRACTICUM Room 6C Look, Ma, No Hands! Coping with RSI Trey Harris, University of North Carolina, Chapel Hill Repetitive Strain Injury (RSI) is an occupational hazard faced by many people who work long hours at a keyboard. Most RSI sufferers either ignore symptoms until they cannot work, or attempt to self-treat in ineffective or even harmful ways. This talk will address effective strategies for living and working with RSI, including the pros and cons of voice recognition technology for technical work, how to evaluate ergonomic products, and tips for work and living habits that can help prevent the occurrence, or reoccurrence, of RSI. 12:30pm - 2:00pm   Lunch (on your own) 2:00pm - 3:30pm REFEREED PAPERS Room 6A The Way We Work Session Chair: Cat Okita, Earthworks Deconstructing User Requests and the Nine Step Model Thomas A. Limoncelli, Lucent Technologies/Bell Labs Adverse Termination Procedures -or- "How to Fire a System Administrator" Matthew F. Ringel; Thomas A. Limoncelli, Lucent Technologies/Bell Labs Organizing the Chaos: Managing Request Tickets in a Large Environment Steve Willoughby, Intel Corporation INVITED TALKS Room 6B The Four-Star Approach to Network Management Jeff R. Allen, WebTV Networks, Inc. David Williamson, Global Networking and Computing, Inc. Presentation slides Experience shows that large network-management platforms that promise to be all things to all people usually don't solve the problems we need them to. An alternative to using one big tool is to assemble a collection of smaller tools that do precisely what you need. In this talk, I'll explain how WebTV chooses and uses tools, giving particular attention to Cricket, a tool which has given us great visibility into the behavior of our systems. PRACTICUM Room 6C Hot Topics/Buzzword Bingo Moderator: Daniel V. Klein, Consultant What's the buzz? Come hear our panel of "experts" comment on current technology buzzwords--what they're about, and whether you should care. Next time your boss sends you on a hunt, know whether you're chasing something good or just pointy-haired vaporware. 3:30pm - 4:00pm   Break 4:00pm - 5:30pm REFEREED PAPERS Room 6A Tools Session Chair: Adam Moskowitz, LION bioscience Research, Inc. GTrace - A Graphical Traceroute Tool Ram Periakaruppan and Evi Nemeth, University of Colorado at Boulder and Cooperative Association for Internet Data Analysis rat: A Secure Archiving Program with Fast Retrieval Willem A. (Vlakkies) Schreüder and Maria Murillo, University of Colorado at Boulder Cro-Magnon: A Patch Hunter-Gatherer Jeremy Bargen, University of Colorado at Boulder and Raytheon Systems Company; Seth Taplin, University of Colorado at Boulder and CiTR, Inc. INVITED TALKS Room 6B Microsoft's Internal Deployment of Windows 2000 Curt Cummings, Microsoft, Information Technology Group The Information Technology Group (ITG) at Microsoft has aggressively planned and implemented Windows 2000 on a global scale. Microsoft's IT group will share its deployment process, problems, and concerns with others in the industry. Discussion of deployment topics includes best practices for global infrastructure deployment, namespace design, domain hierarchies for a global environment, Active Directory utilization and planning, schema management, and custom application integration as an active directory component. PRACTICUM Room 6C A Couple of Web Servers, a Small Staff, Thousands of Users, and Millions of Web Pages...How We Manage (Sort of) Anne Salemme and Jag Patel, MIT Presentation slides The Web has become an essential part of day-to-day life at MIT, and supporting the rapidly changing needs of the Web publishers at MIT is a challenge, given the staff and funding resources of MIT Information Systems. We have been able to provide Web service for static content for thousands of users and millions of Web pages by supporting Web servers as basically an add-on to the necessary underlying services we already provided. This model is challenged by potential future needs, such as dynamically generated content and authenticated access for publishers to their content via the Web. We will discuss day-to-day problems solved and lessons learned, and make some guesses about what we might be learning in the future. Thursday Technical Sessions