Technical Sessions    Wednesday, Nov. 10 | Thursday, Nov. 11 | Friday, Nov. 12 | All in one file Wednesday, November 10    Thursday | Friday 9:00am - 10:30am   Opening Remarks & Keynote - Rooms 6A & 6B Getting the Space Shuttle Ready to Fly Joe Ruga, IBM Global Services Division at Boeing North American Joe is the lead of the engineering computing center for design, analysis, and support of each shuttle flight. He will discuss the ins and outs of system administration for the space shuttle--a very large production environment. 10:30am - 11:00am   Break 11:00am - 12:30pm REFEREED PAPERS Room 6A Using Electronic Mail Session Chair: Josh Simon, Collective Technologies ssmail: Opportunistic Encryption in Sendmail Damian Bentley, Australian National University; Greg Rose, QUALCOMM Australia; Tara Whalen, Communications Research Centre Canada MJDLM: Majordomo based Distribution List Management Vincent D. Skahan, Jr. and Robert Katz, The Boeing Company RedAlert: A Scalable System for Application Monitoring Eric Sorenson, Explosive Networking; Strata Rose Chalup, VirtualNet INVITED TALKS Room 6B Deep Space BIND Paul Vixie, Internet Software Consortium After having been relatively stable and reliable for about fifteen years, DNS is undergoing its inevitable rototilling, and BIND with it. It's time for the world to learn what to expect from BIND-9 and EDNS. PRACTICUM Room 6C Look, Ma, No Hands! Coping with RSI Trey Harris, University of North Carolina, Chapel Hill Repetitive Strain Injury (RSI) is an occupational hazard faced by many people who work long hours at a keyboard. Most RSI sufferers either ignore symptoms until they cannot work, or attempt to self-treat in ineffective or even harmful ways. This talk will address effective strategies for living and working with RSI, including the pros and cons of voice recognition technology for technical work, how to evaluate ergonomic products, and tips for work and living habits that can help prevent the occurrence, or reoccurrence, of RSI. 12:30pm - 2:00pm   Lunch (on your own) 2:00pm - 3:30pm REFEREED PAPERS Room 6A The Way We Work Session Chair: Cat Okita, Earthworks Deconstructing User Requests and the Nine Step Model Thomas A. Limoncelli, Lucent Technologies/Bell Labs Adverse Termination Procedures -or- "How to Fire a System Administrator" Matthew F. Ringel; Thomas A. Limoncelli, Lucent Technologies/Bell Labs Organizing the Chaos: Managing Request Tickets in a Large Environment Steve Willoughby, Intel Corporation INVITED TALKS Room 6B The Four-Star Approach to Network Management Jeff R. Allen, WebTV Networks, Inc. David Williamson, Global Networking and Computing, Inc. Presentation slides Experience shows that large network-management platforms that promise to be all things to all people usually don't solve the problems we need them to. An alternative to using one big tool is to assemble a collection of smaller tools that do precisely what you need. In this talk, I'll explain how WebTV chooses and uses tools, giving particular attention to Cricket, a tool which has given us great visibility into the behavior of our systems. PRACTICUM Room 6C Hot Topics/Buzzword Bingo Moderator: Daniel V. Klein, Consultant What's the buzz? Come hear our panel of "experts" comment on current technology buzzwords--what they're about, and whether you should care. Next time your boss sends you on a hunt, know whether you're chasing something good or just pointy-haired vaporware. 3:30pm - 4:00pm   Break 4:00pm - 5:30pm REFEREED PAPERS Room 6A Tools Session Chair: Adam Moskowitz, LION bioscience Research, Inc. GTrace - A Graphical Traceroute Tool Ram Periakaruppan and Evi Nemeth, University of Colorado at Boulder and Cooperative Association for Internet Data Analysis rat: A Secure Archiving Program with Fast Retrieval Willem A. (Vlakkies) Schreüder and Maria Murillo, University of Colorado at Boulder Cro-Magnon: A Patch Hunter-Gatherer Jeremy Bargen, University of Colorado at Boulder and Raytheon Systems Company; Seth Taplin, University of Colorado at Boulder and CiTR, Inc. INVITED TALKS Room 6B Microsoft's Internal Deployment of Windows 2000 Curt Cummings, Microsoft, Information Technology Group The Information Technology Group (ITG) at Microsoft has aggressively planned and implemented Windows 2000 on a global scale. Microsoft's IT group will share its deployment process, problems, and concerns with others in the industry. Discussion of deployment topics includes best practices for global infrastructure deployment, namespace design, domain hierarchies for a global environment, Active Directory utilization and planning, schema management, and custom application integration as an active directory component. PRACTICUM Room 6C A Couple of Web Servers, a Small Staff, Thousands of Users, and Millions of Web Pages...How We Manage (Sort of) Anne Salemme and Jag Patel, MIT Presentation slides The Web has become an essential part of day-to-day life at MIT, and supporting the rapidly changing needs of the Web publishers at MIT is a challenge, given the staff and funding resources of MIT Information Systems. We have been able to provide Web service for static content for thousands of users and millions of Web pages by supporting Web servers as basically an add-on to the necessary underlying services we already provided. This model is challenged by potential future needs, such as dynamically generated content and authenticated access for publishers to their content via the Web. We will discuss day-to-day problems solved and lessons learned, and make some guesses about what we might be learning in the future. Thursday, November 11    Wednesday | Friday 9:00am - 10:30am REFEREED PAPERS Room 6A Thinking on the Job Session Chair: Thomas A. Limoncelli, Lucent Technologies/Bell Labs A Retrospective on Twelve Years of LISA Proceedings Eric Anderson and Dave Patterson, University of California at Berkeley Managing Security in Dynamic Networks Alexander V. Konstantinou, Yechiam Yemini, Columbia University; Sandeep Bhatt, and S. Rajagopalan, Telcordia Technologies (formerly Bellcore) It's Elementary, Dear Watson: Applying Logic Programming to Convergent System Management Processes Dr. Alva L. Couch and Michael Gilfix, Tufts University INVITED TALKS Room 6B Real World Intrusion Detection Mark K. Mellis, Consultant, SystemExperts Corp. As e-commerce and extranet applications introduce riskier Internet protocols, sysadmins need intrusion detection techniques in order to distribute security countermeasures on increasingly open networks. PRACTICUM Room 6C Budgeting for SysAdmins Adam Moskowitz, LION bioscience Research, Inc., and Gregory H. Hamm, GPC USA, Inc. This session will present the nuts and bolts--and pitfalls--of preparing a budget for the systems department: what to include in a budget, what you're likely to forget to include, how to justify the money you're asking for, what kinds of questions senior management is likely to ask when you present your budget, and what to do when they don't give you as much money as you wanted. 10:30am - 11:00am   Break 11:00am - 12:30pm REFEREED PAPERS Room 6A Network Infrastructure Session Chair: Greg Rose, QUALCOMM Australia NetReg: An Automated DHCP Registration System Peter Valian and Todd K. Watson, Southwestern University Dealing with Public Ethernet Jacks - Switches, Gateways, and Authentication Robert Beck, University of Alberta NetMapper: Hostname Resolution Based on Client Network Location Josh Goldenhar, Cisco Systems, Inc. INVITED TALKS Room 6B The System Administrator's Body of Knowledge Geoff Halprin, The SysAdmin Group The maturing field of systems administration to date lacks a formal understanding of the profession which organizations can use to assess their maturity and individuals can consult to plan their career development. The Systems Administration Body Of Knowledge (a.k.a. Taxonomy of Best Practices) project is working toward defining the duties and responsibilities of the profession and capturing industry best practices. This talk provides an overview of the project, the progress made to date, and the projected path toward the SA-BOK's goals. PRACTICUM Room 6C Inexpensive Firewalls Simon Cooper, SGI Presentation Slides Building inexpensive firewalls using low cost hardware, freely available tools and configuration time can be used to provide both Internet and internal security solutions. This talk will show how inexpensive firewalls can become part of your security toolbox. 12:30pm - 2:00pm   Lunch (on your own) 2:00pm - 3:30pm REFEREED PAPERS Room 6A File Systems Session Chair: Doug Kingston, Deutsche Bank Enhancements to the Autofs Automounter Ricardo Labiaga, Sun Microsystems, Inc. The Advancement of NFS Benchmarking: SFS 2.0 David Robinson, Sun Microsystems, Inc. Moving Large Filesystems On-Line, Including Exiting HSM Filesystems Vincent Cordrey, Doug Freyburger, Jordan Schwartz, and Liza Weissler, Collective Technologies INVITED TALKS Room 6B Building Internet Datacenters Jay Yu and Bryan McDonald, GNAC, Inc. How to plan and build datacenters from an IT perspective. Topics include: Basic and advanced requirements Trade-offs among wants, needs, and budget Working with construction contractors Building your own datacenter vs. co-location or other alternatives Building or campuswide infrastructure requirements and recommendations PRACTICUM Room 6C Ethics Lee Damon, Qualcomm, and Rob Kolstad, SANS Institute We'll start with a discussion of the ethics canons of various SAGE organizations and continue to an interactive bimediated debate on some practical ethical situations from the workplace. Raise your awareness of real-world ethical dilemmas and how to avoid them (or cope with them once they're upon you!). 3:30pm - 4:00pm   Break 4:00pm - 5:30pm REFEREED PAPERS Room 6A Systems Session Chair: Eric Anderson, University of California at Berkeley ServiceTrak Meets NLOG/NMAP Jon Finke, Rensselaer Polytechnic Institute Burt: The Backup and Recovery Tool Eric Melski, Scriptics Corporation Design and Implementation of a Failsafe Print System Giray Pultar, Coubros Consulting LLC INVITED TALKS Room 6B Approaching a Petabyte Hal Miller, University of Washington Presentation paper We know how to grow computing sites incrementally, aiming into the terabytes of storage. This talk discusses some issues involved in massive growth of online storage needs--to a petabyte and beyond.What questions need to be answered before designing significant expansion or a very large new site? What can be learned from others' experiences? PRACTICUM Room 6C NETA/LISA-NT/Security Highlights Speakers: David Williamson, GNAC, Inc. Gerald W. Carter, Auburn University Greg Rose, Qualcomm Australia Security Highlights slides Friday, November 12    Wednesday | Thursday 9:00am - 10:30am REFEREED PAPERS Room 6A Network Security Session Chair: Doug Hughes, Auburn University Snort - Lightweight Intrusion Detection for Networks Martin Roesch, Stanford Telecommunications, Inc. Internet Routing and DNS Voodoo in the Enterprise D. Brian Larkins, Lucent Technologies Moat: A Virtual Private Network Appliance and Services Platform John S. Denker and Steven M. Bellovin, AT&T Laboratories; Hugh Daniel, FreeS/WAN Project; Nancy L. Mintz, Tom Killian, and Mark A. Plotnick, AT&T Laboratories INVITED TALKS Room 6B NT Without Domain Controllers Chris Stradtman, SYSNET Inc. Four people set up and support 50+ NT 4.0 client sites using an NT domain served by SAMBA on a Linux box. Result: Low cost, low on-site support time, reasonable remote management. Providing Reliable NT Desktop Services by Avoiding NT Server Thomas A. Limoncelli, Lucent Technologies/Bell Labs How does Bell Labs integrate NT and UNIX? We use open protocols to build a rich and reliable user environment. We'll give you the technical underpinnings--and how to sell the idea to management. PRACTICUM Room 6C University Issues Panel William Annis, University of Wisconsin David Brumley, Stanford University Robyn Landers, University of Waterloo Kathy Penn, University of Maryland Moderator: Jon Finke, Rensselaer Polytechnic Institute Presentation slides In this highly interactive session, a panel of university sysadmins and the audience will discuss problems common to the realm of academia. 10:30am - 11:00am   Break 11:00am - 12:30pm REFEREED PAPERS Room 6A Win a WiP! Session Chair: Peg Schafer, Harvard University Short, pithy, and fun, Work in Progress reports introduce interesting new or on-going work. Fast paced and spontanious, the WiPs feature new ideas or novel solutions to old problems. The number of presenters is limited, so reserve your WiPs slot by sending a note to lisawips@usenix.org. Work in Progress reports are generally five-minute presentations; really interesting work can get more air time. INVITED TALKS Room 6B Managing Your Network(s): Corporate Mergers & Acquisitions, or, You Got Your Chocolate in My Peanut Butter Eliot Lear, Cisco Systems Is your company growing by purchasing other companies or by being purchased? What do you need to do to your network to prepare for a merger? What do you need to do to complete a merger? What tools will help you? We'll discuss routing systems, addressing, firewalls, and network management tools and processes. And of course there will be war stories! PRACTICUM Room 6C Results! Summaries of the Topic Workshops (held earlier in the week), the Terminal Room InstallFest, Day in the Life of a SysAdmin, and the salary survey. 12:30pm - 2:00pm   Lunch (on your own) 2:00pm - 3:30pm REFEREED PAPERS Room 6A Installations Session Chair: Evi Nemeth, University of Colorado and Cooperative Ass'n for Internet Data Analysis Automated Installation of Linux Systems Using YaST Dirk Hohndel and Fabian Herschel, SuSE Rhein/Main AG Enterprise Rollouts with Jumpstart Jason Heiss, Collective Technologies Automated Client-side Integration of Distributed Application Servers Conrad E. Kimball, Vincent D. Skahan, Jr., and David J. Kasik, The Boeing Company; Roger L. Droz, Analysts International INVITED TALKS Room 6B PRACTICUM   State of the Art in Internet Measurement and Data Analysis: Topology, Workload, Performance and Routing Statistics kc claffy, cooperative association for internet data analysis This talk discusses the collection, analysis, and visualization of four forms of Internet traffic data. Topology data describe network link infrastructure at a variety of protocol layers. Workload measurements involve the collection of traffic information from a point within a network. Performance measurements involve the introduction of traffic into the network in order to monitor delay between specific end-points. Routing data includes data from Border Gateway Protocol (BGP) routing tables, which reflect the transit relationships between individual Autonomous Systems (ASes) at a given point in time. The talk describes the role of each measurement area in understanding Internet behavior and evolution; offers state-of-the-art analysis examples; outlines current research priorities; and describes obstacles to making progress in each area. 3:30pm - 4:00pm   Break 4:00pm - 5:30pm Win, Place, or Show? The New LISA Game Show, with your host, Rob Kolstad Join Rob and the LISA gang for the revival of one of your favorite TV shows--the way sysadmins do it!