After 15 years of research on price-performance, what’s next?
Services as model for future of IT
Availability is now the vital metric for servers
- near-100% availability is becoming mandatory
- for e-commerce, enterprise apps, online services, ISPs
- but, service outages are frequent
- 65% of IT managers report that their websites were unavailable to customers over a 6-month period
- outage costs are high
- social effects: negative press, loss of customers who “click over” to competitor