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HotOS X, Tenth Workshop on Hot Topics in Operating Systems — Abstract
Human-Aware Computer System Design
Ricardo Bianchini, Richard P. Martin, Kiran Nagaraja,
Thu D. Nguyen, and Fábio Oliveira, Rutgers University
Abstract
In this paper, we argue that human-factors studies are critical in building a wide range of dependable systems. In particular, only with a deep understanding of the causes, types, and likelihoods of human mistakes can we build systems that prevent, hide, or at least tolerate human mistakes by design. We propose several research directions for studying how humans impact availability in the context of Internet services. In addition, we describe validation as one strategy for hiding human mistakes in these systems. Finally, we propose the use of operator, performance, and availability models to guide human actions. We conclude with a call for the systems community to make the human an integral, first-class concern in computer system design.
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