Check out the new USENIX Web site.

Home About USENIX Events Membership Publications Students
9th Workshop on Hot Topics in Operating Systems (HotOS IX) — Abstract

Using Computers to Diagnose Computer Problems

Joshua A. Redstone, Michael M. Swift, and Brian N. Bershad, University of Washington

Abstract

Although computers continue to improve in speed and functionality, they remain difficult to use. Problems frequently occur, and it is hard to find fixes or workarounds. This paper argues for the importance and feasibility of building a global-scale automated problem diagnosis system that captures the natural, although labor intensive, workflow of system diagnosis and repair. The system collects problem symptoms from users' desktops, rather than requiring users to describe their problems to primitive search engines, automatically searches global databases of problem symptoms and fixes, and also allows ordinary users to contribute accurate problem reports in a structured manner.
  • View the full text of this paper in HTML and PDF.
    The Proceedings are published as a collective work, © 2003 by the USENIX Association. All Rights Reserved. Rights to individual papers remain with the author or the author's employer. Permission is granted for the noncommercial reproduction of the complete work for educational or research purposes. USENIX acknowledges all trademarks within this paper.

  • If you need the latest Adobe Acrobat Reader, you can download it from Adobe's site.
To become a USENIX Member, please see our Membership Information.

?Need help? Use our Contacts page.

Last changed: 24 July 2003 aw
Technical Program
9th Workshop on Hot Topics in Operating Systems (HotOS IX) Home
USENIX home