Automation vs. Aid?

• Two approaches to helping

1) Automate the entire process as a unit

• the goal of most research into “self-healing”, “self-maintaining”, “self-tuning”, or more recently “introspective” or “autonomic” systems
• What about Automation Irony?

2) ROC approach: provide tools to let human SysAdmins perform job more effectively

• If desired, add automation as a layer on top of the tools
• What about number of SysAdmins as number of computers continue to increase?

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