ACME: The Automation Irony
Automation does not cure human error
- Automation shifts some errors from operator errors to design errors
- harder to detect/tolerate/fix design errors
- Automation addresses the easy tasks, leaving the complex, unfamiliar tasks for the human
- humans are ill-suited to these tasks, especially under stress
- Automation hinders understanding and mental modeling
- decreases system visibility and increases complexity
- operators don’t get hands-on control experience
- prevents building mental rules and models for troubleshooting