Downtime Costs (per Hour)

• Brokerage operations $6,450,000

• Credit card authorization $2,600,000

• Ebay (1 outage 22 hours) $225,000

• Amazon.com $180,000

• Package shipping services $150,000

• Home shopping channel $113,000

• Catalog sales center $90,000

• Airline reservation center $89,000

• Cellular service activation $41,000

• On-line network fees $25,000

• ATM service fees $14,000

Sources: InternetWeek 4/3/2000 + Fibre Channel: A Comprehensive Introduction, R. Kembel 2000, p.8. ”...based on a survey done by Contingency Planning Research."

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